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Return, Refund, and Warranty Policy
At Exhibit Central, we’re committed to delivering products that not only meet the specifications stated on our website but also exceed your expectations. We stand behind the quality of our creations. If any product falls short due to issues with materials or workmanship, we’ll make it right with a repair or replacement. Below, we provide detailed guidelines on our return, refund, and warranty policies, designed with your needs in mind.
Return and Refund Policy
Eligibility for Returns or Refunds
Our goal at Exhibit Central is to ensure that you’re satisfied with your purchase. However, please note that certain circumstances may limit the availability of refunds, including:
- Change of mind
- Product issues that can be repaired or replaced
- Custom-printed products where errors were approved before printing
- Personal preference-based returns, such as if the product doesn’t align with your taste or expectations without a specific quality issue
If a concern arises after purchase, our team is here to help. Rather than a refund, we can offer a replacement or repair based on what best resolves the issue, as determined by Exhibit Central.
For Custom Prints
At Exhibit Central, each fabric is printed with your unique design, as a result we cannot offer refunds for custom prints. We take care to provide proofs and artwork templates for your approval to ensure your satisfaction.
We encourage you to carefully review all artwork prior to final approval, verifying graphics and checking for low-resolution elements. Remember, colours may vary due to different screen displays, materials, or printing processes. Reprints or print runs at different times may also result in slight colour differences. While we oversee each project with care, Exhibit Central cannot be responsible for these minor variations.
Fabric Inspection
Upon receiving your order, we highly recommend inspecting all fabric components with the same care as hardware. Within two weeks of receipt, please check the fabric for colour accuracy, any marks or ink smudging, fit with the hardware, and silicone stitching. Promptly addressing any concerns within this period allows us to ensure your fabric remains in its best condition, as post-delivery factors, like storage conditions, may impact its quality.
Replacement or Repair Process
We aim to resolve any product issues swiftly and efficiently. Here’s our step-by-step approach to replacements and repairs:
1. Confirm it’s a factory defect – In the unlikely event of a manufacturing defect, such as misaligned parts or malfunctioning components, please contact us immediately. We’ll work to resolve any manufacturing-related issues.
2. Document the issue – To help us expedite your request, please send an email describing the defect in detail, along with photos. This will allow our team to assess and prioritise a swift resolution.
3. Prepare for return shipping – Once your request is approved, we’ll guide you through the return process. If required, the customer is responsible for returning defective items. A replacement or repair will be processed once the items have been received and inspected unless otherwise arranged.
Return Shipping Address:
Unit 10, 9-11 South St.,
Rydalmere, NSW 2116
For a smooth return experience, package items as directed by Exhibit Central and include any provided return labels. Please return items in their original packaging, unused, and in good condition, with all original tags, labels, and accessories intact. Items should show no signs of wear, damage, or alteration.
Sustainability Commitment
At Exhibit Central, we’re committed to eco-friendly practices by promoting the long-term use of our products. If your display shows wear after several years, consider our affordable replacement parts to keep your display functional and reduce waste. Simply contact us to learn how you can maintain your displays cost-effectively.
Please note that replacements due to normal wear and tear are not covered by our warranty policy but hold spare parts that we sell to our customers at cost price.
Warranty Policy
Warranty Coverage
Exhibit Central stands behind the quality of our products with the following warranty coverage:
– Hardware faults, provided they are not due to customer use
– Electronics faults, provided they are not due to customer use
Our warranty coverage varies by product line:
- Lumi: 30-day warranty on hardware, effective from the date of receipt
- Classic Frames: Lifetime warranty on hardware (excluding normal wear and tear or misuse)
- Trax: 30-day warranty on hardware, effective from the date of receipt
If the designated warranty period has expired, please reach out to our team. We strive to assist with repairs or provide replacement parts, depending on the best solution.
Warranty Claim Process
We aim to make the warranty claim process straightforward and supportive. To initiate a warranty claim:
- Notify us within the product’s warranty period.
- Provide a detailed description and photos of the issue.
- Allow our team to assess the situation and offer a resolution.
If the claim is approved, we’ll begin the replacement or repair process. The customer is responsible for attaching return labels and repackaging the product for return, as necessary.
Testing for Warranty Claims
If it’s unclear whether an issue qualifies for warranty coverage, the customer may need to return the product for testing at their own expense.
- Testing Procedure – Our team will thoroughly test the product to confirm any faults. If a fault unrelated to customer handling is confirmed, we’ll repair or replace the product as needed and reimburse the return shipping cost initially paid by the customer.
- If No Fault is Found – If testing shows no fault, the customer will cover the return shipping cost back to them and will not be eligible for reimbursement.
Associated Costs
Our warranty liability is limited to the cost of repairing or replacing the product. Exhibit Central is not responsible for any additional costs that may arise from a warranty claim, such as installation expenses. To help avoid additional costs, we encourage you to inspect your product upon delivery.
Service promises
Upon selecting, modifying, and creating our product range, we turned our attention to the service aspect. Recognising the dynamic nature of events, where portable displays are often installed moments before they commence, we understand the importance of providing peace of mind to our clients. Therefore, we make the following service promises:
Continuous support
During business hours, a dedicated representative is always available to provide assistance through phone, video, or chat support.
Responsive communication
Outside of business hours, our team regularly monitors emails, and in emergencies, we extend our support even during weekends.
Spare parts management
With an inventory worth $100,000 in spare parts, we guarantee dispatch within 24 hours in the event of part loss or breakage.
Warranty assurance
Our frames are backed by years of warranty, ensuring the longevity and durability of our products.
Comprehensive Instructions
All our products are accompanied by detailed instruction manuals and video guides, facilitating seamless assembly and use.
Training and on-site support
We offer comprehensive training and on-site support, whether at our office, your office, or directly at your event.
Modular Solutions
We actively collaborate with clients to develop modular solutions tailored to meet the diverse requirements of each event.
Why Choose Exhibit Central?
Premium quality, unmatched expertise
Exhibit Central is not just another display company; it is the epitome of premium quality and unmatched expertise. Born from the renowned Expo Centric, our roots in exhibition booth design and construction set us apart from the rest. With a team of creative minds and skilled craftsmen, we bring innovation and finesse to every portable display solution we offer.
Standalone brilliance
Our light box products are designed to shine – literally. Standalone and requiring no additional equipment for installation, Exhibit Central’s displays are the epitome of convenience. Say goodbye to cumbersome setups and hello to hassle-free brilliance. Let your brand take the spotlight effortlessly, allowing you to focus on what matters – making a lasting impression.
Rigorous testing for excellence
At Exhibit Central, we don’t just meet industry standards; we surpass them. Our products undergo rigorous testing to ensure they not only meet but exceed your expectations. We believe in delivering excellence with every display, providing you with the assurance that your brand will shine brilliantly in any setting.
Reusable and eco-friendly
In harmony with Australia’s eco-requirements, Exhibit Central takes pride in offering reusable display solutions. We understand the importance of sustainability, and our commitment to the environment reflects in every product we create. Join us in making a positive impact while still enjoying the versatility and durability of our displays.
100% Australian
Exhibit Central is not just a company; it’s a part of the Australian business landscape. We are 100% Australian, and our commitment to excellence resonates with the values of our vibrant nation. When you choose Exhibit Central, you choose a brand that understands the unique needs of the Australian market and delivers solutions tailored to perfection.
Experience brilliance with Exhibit Central
Exhibit Central is all about innovation meets convenience, and brilliance is a standard. We are more than a display solutions provider; we are your partner in your brand’s journey to excellence. Elevate your presence with our premium, standalone displays – crafted with precision, designed for impact. Welcome to Exhibit Central, where your brand takes centre stage.
Our mission
Forget generic displays. At Exhibit Central, we put a large spotlight on your brand. We’re not just providers; we’re architects of unforgettable experiences that elevate your presence and impact, whether it’s an exposition, a physical store, or any other venue. Driven by quality, we offer premium display solutions for companies of all sizes. Exceptional customer service is our standard, not our afterthought. Let us redefine your exhibition and event success. Choose Exhibit Central, where your brand takes centre stage, leaving a lasting mark on your audience. Ready to shine? Contact us today and boost your advertising potential.
Key value proposition
Uncompromised Quality
At Exhibit Central, we have an unwavering commitment to delivering products of unparalleled quality that mirror the excellence of your brand.
Reliable Support
We will be with you throughout every phase of your journey, ensuring your success at each pivotal step.
Seamless Integration
Experience ease with our modular, portable signage solutions. Our effortless installation and seamless integration system will empower you to create professional displays with minimal hassle.
Effortless Installation
Enjoy the simplicity of installation accessible to everyone! Our portable display products feature numbered joints, accompanied by instructive videos to guide you through the process, available both on our website and with your purchase. Plus, no need for specialised tools—making setup easy.
User-Friendly Online support
Navigate the entire portable display journey with ease through our online gateway. From detailed information to straightforward video instructions and streamlined upload processes, we accompany you every step of the way. Discover simplicity, convenience, and a touch of enjoyment in the portable display experience.