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Shipping Policy
- Updated as of
Exhibit Central is committed to providing customers with a seamless shopping experience. As an integral part of our Terms and Conditions, the Shipping Policy outlines the procedures and options available for the delivery of our products to you.
Please read this policy carefully before making a purchase.
Standard Delivery
Dispatch Criteria
At Exhibit Central, we ensure a smooth dispatch process to deliver your orders efficiently. To initiate the dispatch of your products, the following criteria must be met:
- Receipt of full payment or signed purchase agreement
- Approval of artwork by the client
Timeframe
Exhibit Central aims to deliver your orders promptly. Our standard delivery timeframe for shipments within Australia is typically five (5) to eight (8) business days upon payment confirmation and artwork proof approval.
Please note that this timeframe is an estimate and actual delivery times may vary depending on factors such as location, carrier and other logistical considerations. The provided timeframe also excludes public holidays, weekends and peak periods like the holiday season.
We strive to get your items to you as quickly as possible while maintaining the quality and reliability you expect from Exhibit Central. We are not liable for delays caused by shipping carriers but will assist in escalating issues with the courier.
Dispatch Countdown Period
The countdown for your order’s dispatch begins on the business day following the fulfilment of the dispatch criteria.
This ensures that your order moves swiftly through our processing system, getting you closer to receiving your exhibit materials.
Additional Information
Dispatch for Hardware and Fabrics
Please note that we do not process orders for frames alone, as the fabric is an integral part of the product. Additionally, fabrics are dispatched separately from the hardware.
Tracking Number
A tracking number will be issued to you as soon as your shipment is booked or dispatched. This will allow you to monitor the status of your order during transit.
Multiple Products in Orders
For orders with multiple products, please be aware that items may arrive at different times and may be delivered by different carriers. This approach is designed to expedite the delivery process for your convenience.
Shipping Options
Standard Shipping (Australia-Wide)
Shipping within Australia starts at $19.95 (including GST) per order. Rates may vary based on the quantity of items in your order to ensure fair and efficient delivery.
We currently do not offer international shipping and only deliver within Australia.
In-Office Pickup
You have the option to personally pick up your order. Turnaround time is also typically five (5) to eight (8) business days upon payment confirmation and artwork proof approval. Please contact our customer support team to schedule a pickup time.
When the customer service team notifies you that your order is ready for pickup, you may visit our office on your scheduled time and date at the following address:
Unit 10, 9-11 South St
Rydalmere, NSW 2116
Pickup Guidelines:
Scheduling: Pickups are available once the customer service team confirms the time and date with you. Availability may vary depending on the products ordered, so please wait for confirmation before visiting our office.
We encourage you to arrive on time so we can assist you and address any questions. While we allow a 15-minute grace period as a courtesy, delays beyond this may require rescheduling.
Vehicle Requirements: Depending on your order, you may need an appropriate vehicle and assistance to load items safely. For larger orders, check product specifications or contact us for details on package size and quantity to ensure you’re fully prepared.
Post-Delivery Errors
Incorrect Shipping Details
Exhibit Central kindly advises customers to ensure the accuracy of their shipping information.
In the event that an order contains incorrect shipping details, customers may incur additional charges for redirection or redelivery to ensure your order reaches you as intended. We recommend double-checking your shipping information to prevent any potential issues.
Extra Shipping Costs
Some common examples which may incur additional charges include but are not limited to the following:
- Limited or unusual business operating times are not listed.
- The business name for delivery is different compared to the business name listed on the delivery address. Include the physical business name in the notes of the order if this is the case.
To avoid these charges, please ensure that you:
- Provide Accurate Information
Double-check the address that you provided; ensure that it is correct and complete. Include any relevant apartment numbers, suite numbers or special delivery instructions to help the carrier locate your address.
Additionally, use a verified or address format to reduce the chances of address-related errors.
- Communicate with Us
If you notice an error in your shipping address after placing an order but before it ships, contact Exhibit Central immediately to request an address correction. - Track Your Order
Keep a close eye on your order’s tracking information. Exhibit Central will provide you a tracking number for you to monitor the status of your order and catch any potential issues early.Our carriers offer delivery alert services via email or text message. Sign up for these alerts to receive notifications about your order status and delivery time.
- Be Available for Delivery or Pickup
For orders on standard delivery, ensure someone is available to receive the package during the estimated delivery window. This can prevent missed deliveries and subsequent redelivery fees.For in-office pickups, please be at the Exhibit Central office on the date and time specified for pickup.
Lost or Damaged Shipments
While we take every precaution to ensure that your order arrives in perfect condition, as unforeseen circumstances can occasionally lead to lost or damaged shipments.
If you receive a damaged product or if your shipment is lost, please contact us immediately. We will work with you to resolve the issue and, if necessary, initiate a claim with the shipping carrier.
Force Majeure
Exhibit Central is not liable for delays caused by circumstances beyond our reasonable control. We will notify affected customers of any significant delays and work to minimise impacts where possible.
Changes to Shipping Policy
Exhibit Central reserves the right to update or modify this Shipping Policy at any time.
Any changes to this policy will be posted on our website, and the date of the most recent revision will be indicated at the beginning of the policy. We encourage you to review this policy regularly to stay informed about our shipping practices.
Thank you for choosing Exhibit Central. If you have any questions or concerns regarding our Shipping Policy or any other aspect of our services, please do not hesitate to contact us. We are here to assist you and ensure your shopping experience is a positive one.
Service promises
Upon selecting, modifying, and creating our product range, we turned our attention to the service aspect. Recognising the dynamic nature of events, where portable displays are often installed moments before they commence, we understand the importance of providing peace of mind to our clients. Therefore, we make the following service promises:
Continuous support
During business hours, a dedicated representative is always available to provide assistance through phone, video, or chat support.
Responsive communication
Outside of business hours, our team regularly monitors emails, and in emergencies, we extend our support even during weekends.
Spare parts management
With an inventory worth $100,000 in spare parts, we guarantee dispatch within 24 hours in the event of part loss or breakage.
Warranty assurance
Our frames are backed by years of warranty, ensuring the longevity and durability of our products.
Comprehensive Instructions
All our products are accompanied by detailed instruction manuals and video guides, facilitating seamless assembly and use.
Training and on-site support
We offer comprehensive training and on-site support, whether at our office, your office, or directly at your event.
Modular Solutions
We actively collaborate with clients to develop modular solutions tailored to meet the diverse requirements of each event.
Why Choose Exhibit Central?
Premium quality, unmatched expertise
Exhibit Central is not just another display company; it is the epitome of premium quality and unmatched expertise. Born from the renowned Expo Centric, our roots in exhibition booth design and construction set us apart from the rest. With a team of creative minds and skilled craftsmen, we bring innovation and finesse to every portable display solution we offer.
Standalone brilliance
Our light box products are designed to shine – literally. Standalone and requiring no additional equipment for installation, Exhibit Central’s displays are the epitome of convenience. Say goodbye to cumbersome setups and hello to hassle-free brilliance. Let your brand take the spotlight effortlessly, allowing you to focus on what matters – making a lasting impression.
Rigorous testing for excellence
At Exhibit Central, we don’t just meet industry standards; we surpass them. Our products undergo rigorous testing to ensure they not only meet but exceed your expectations. We believe in delivering excellence with every display, providing you with the assurance that your brand will shine brilliantly in any setting.
Reusable and eco-friendly
In harmony with Australia’s eco-requirements, Exhibit Central takes pride in offering reusable display solutions. We understand the importance of sustainability, and our commitment to the environment reflects in every product we create. Join us in making a positive impact while still enjoying the versatility and durability of our displays.
100% Australian
Exhibit Central is not just a company; it’s a part of the Australian business landscape. We are 100% Australian, and our commitment to excellence resonates with the values of our vibrant nation. When you choose Exhibit Central, you choose a brand that understands the unique needs of the Australian market and delivers solutions tailored to perfection.
Experience brilliance with Exhibit Central
Exhibit Central is all about innovation meets convenience, and brilliance is a standard. We are more than a display solutions provider; we are your partner in your brand’s journey to excellence. Elevate your presence with our premium, standalone displays – crafted with precision, designed for impact. Welcome to Exhibit Central, where your brand takes centre stage.
Our mission
Forget generic displays. At Exhibit Central, we put a large spotlight on your brand. We’re not just providers; we’re architects of unforgettable experiences that elevate your presence and impact, whether it’s an exposition, a physical store, or any other venue. Driven by quality, we offer premium display solutions for companies of all sizes. Exceptional customer service is our standard, not our afterthought. Let us redefine your exhibition and event success. Choose Exhibit Central, where your brand takes centre stage, leaving a lasting mark on your audience. Ready to shine? Contact us today and boost your advertising potential.
Key value proposition
Uncompromised Quality
At Exhibit Central, we have an unwavering commitment to delivering products of unparalleled quality that mirror the excellence of your brand.
Reliable Support
We will be with you throughout every phase of your journey, ensuring your success at each pivotal step.
Seamless Integration
Experience ease with our modular, portable signage solutions. Our effortless installation and seamless integration system will empower you to create professional displays with minimal hassle.
Effortless Installation
Enjoy the simplicity of installation accessible to everyone! Our portable display products feature numbered joints, accompanied by instructive videos to guide you through the process, available both on our website and with your purchase. Plus, no need for specialised tools—making setup easy.
User-Friendly Online support
Navigate the entire portable display journey with ease through our online gateway. From detailed information to straightforward video instructions and streamlined upload processes, we accompany you every step of the way. Discover simplicity, convenience, and a touch of enjoyment in the portable display experience.